SHIPPING POLICY

Order Processing

We aim to process all orders within 1-3 business days.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping Time

Our shipping time is generally 5-10 business days for the United Kingdom.

There are some factors affecting shipping that are beyond our control, including:

  • Weather conditions

  • Holiday seasons

  • Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Taxes and Duties

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Harbour and Co. cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.

NOTE:
Due to the high volume of orders, there may be some delays. We will make every effort to ensure that your orders are delivered as quickly as possible, but we appreciate your understanding regarding potential logistic delays. If you have any questions, feel free to contact our customer service at info@harbourandco.com.

We truly appreciate your understanding and support!