Return Policy

Return & Refund Policy

At Harbour & Co., we want you to feel confident when placing your order. We offer a 90-day return period, giving you 90 days from the date you receive your order to request a return.

Returns

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused and in its original packaging. Proof of purchase is also required.

To request a return, please contact us at info@harbourandco.com and include your order number.

Once your return request has been reviewed and accepted, we will provide instructions on how and where to send your item. Please do not send items back before contacting us, as returns sent without prior authorization may not be accepted.

Unless your item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at info@harbourandco.com.

Please include your order number and photos of the item where applicable. Our team will review the issue and provide the appropriate next steps.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety or customization reasons. This includes personalized or custom-made products and gift cards.

Any product-specific return restrictions will be clearly communicated where applicable. If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different item, please contact us to arrange a return of your eligible item. Once your return has been accepted, you can place a new order for your preferred item.

European Union – 14-Day Right of Withdrawal

Customers in the European Union may have a statutory right to cancel or return eligible purchases within 14 days of receiving their order, subject to applicable consumer law.

This statutory right is separate from the additional voluntary return period offered by Harbour & Co.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@harbourandco.com.

Questions?

If you have any questions about a return or refund, please contact our customer support team at info@harbourandco.com.